July 08, 2009
Why, hello! Sooooo very glad to be back in the land of working Internet access. Ours was shut off yesterday. Not "down," shut off. Along with our cable. Because we rule at life and money. RULE I SAY.
Our credit/debit card numbers were apparently "compromised" after a break-in at our bank, so we were issued new ones a few months ago. And while we THOUGHT we'd gone and updated all the various auto-billing and auto-pay thingies, I guess we never got around to the Internet and cable. And the bills kept arriving in the mail, past due balances and late fees adding up month after month, but we did not realize this, because, well. We never opened the envelopes. Because of the auto-pay! RUN MY LIFE, CREDIT-BOTS.
At some point, Jason realized Verizon was trying to bill a no-longer-valid card and updated it. And then Verizon tried to charge the new card for...like...many hundreds of dollars in past-due charges. And the new card was rejected, because we only had...like...zero hundreds of dollars in the account. And boom! Shut off and shut down.
I don't want to bore y'all to death with the run-down of What It Took to get everything turned back on yesterday, but let me summarize thusly: GET YOUR SHIT TOGETHER, VERIZON FIOS. I may be broke, but I still have my pride and a general understanding of the "transfer" function on most business phones. Stop telling me I need to call another number after I've spent 45 minutes on the number the "denial of service" roadblock page on my computer told me to call, alternately arguing with an automated-voice-bot thing or on hold with someone who 1) cannot find my account, and/or 2) cannot take my payment ANYWAY, and/or 3) cannot transfer me to someone who can, because I need to call another number.
But hey! Don't forget to remind me for the three dozenth time that I can pay my bill online. Which is a FANTASTIC idea. Quick, turn my Internet access back on so I can get online to pay my bill to get my Internet access turned back on and OH SHIT I'VE FALLEN INTO A LOGIC WORMHOLE AAAAHHHHHHHHHH
(I eventually paid using my phone. Which hoooo, boy, THAT was a good time, trying to correctly enter a 20-digit account number and credit card information without fat-fingering anything, and also I had to GUESS at my account balance because the login you use to pay your bill is not the same login you use to view your bill, I mean, of course it isn't, and I didn't have that other login, because every time I tried to register for it Verizon told me they couldn't find my account, please call Customer Service, eat shit and die.)
(Wait. Did I say something about NOT boring you with that story? Huh. I am quite a liar!)
Anyway. Here. Look at some photos of some kids I know.
(Here's Noah back in the day, in the same outfit, though slightly younger and a LOT balder.)